About LIDD
LIDD is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles and Seoul, we tackle challenging projects in a fun and supportive environment.
What’s your role:
Our Solution Analyst for WMS (Warehouse Advantage) is expected to act as a counsellor to our customers for:
- Solutioning technical design of our customers’ requests
- Developing complex enhancements to our existing platforms
- Investigating issues and fixing errors
- Delivering successful implementation projects
Day-to-day you will:
- You collaborate analyze and collaborate with developers, programmers, and designers in identifying the core source of systems issues and for the appropriate solution possibilities
- Configure, maintain, and support existing installations of our WMS software solutions.
- You research, identify, analyze, and fulfill requirements of all program users.
- You liaise with customers to identify the source of issues
- You conduct research issues as they relate to software products, languages, databases, and system data to identify and resolve issues
- You recommend, schedule, and perform software improvements and upgrades
- You design and enforce request handling and escalation policies and procedures
- You coordinate and/or perform hands-on fixes at the desktop level
- You design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging
- You monitor and test fixes to ensure problems have been resolved for reported issues
To qualify for this role, you’ll need:
- Live in Montreal
- You have a BS/BA, Computer Science or equivalent degree
- You have intermediate to Advanced experience in databases (SQL/Oracle), queries and stored procedures
- You are proficient in a variety of programming languages, such as PL/SQL and Java
- You have relational database experience with Oracle and SQL Server
- You understand WMS and operational best practices.
- You understand platforms such as Linux, and Windows Server.
- You understand the hardware components (servers, RF, printers, etc.)
- You have prior experience working with customers on resolving business critical issues
- Experience in deployment/go-live of large-scale distribution applications
- Experience with business software for operations (ERP, WMS, TMS, MES)
- 3+ years of experience with Warehouse Advantage
- Excellent written and spoken French and English
We’re looking for candidates who have:
- Interest in supply chain management, logistics and distribution operations
- Strong leadership to promote and foster technical growth among the junior colleagues
- Ability to work well under pressure within a team
- Ability to determine project requirements
- Strong problem-solving capabilities
- Superior verbal and written communication and presentation skills
- Attention to detail and quality
- Ability to handle multiple assignments simultaneously with limited guidance
- Comfort working independently in an ambiguous environment with pressing deadlines
Your salary & benefits:
- Salary determined relative to experience
- 3 weeks of paid vacation per year
- Annual bonuses
- Group health insurance
- Flexible schedule and possibility of some remote work
- Training grants and excellent professional development opportunities
- Referral bonuses
- Friendly and fun environment
- Offices with free drinks and snacks
- Company parties and events